Mentrast User Agreement

This User Agreement is the main agreement for Mentrast. It combines our Terms of Service and Privacy Notice. By creating an account, clicking an acceptance box, or using Mentrast, you agree to it. If you use Mentrast for an organization, school, or partner, you confirm that you are authorized to accept this Agreement for that organization. Mentrast is an AI-assisted learning platform. It helps you set learning goals, generate curricula, participate in lessons, and track progress. It is not a school, accredited institution, professional adviser, emergency service, or a substitute for your own judgment. This Agreement applies globally, but mandatory laws where you live may give you additional rights.

You must provide accurate account information, keep your credentials secure, and promptly tell us about suspected unauthorized access. You are responsible for activity performed through your account where permitted by law. Do not use Mentrast to break the law, harm others, bypass access controls or rate limits, interfere with the Service, scrape data, upload malicious content, infringe another person's rights, or submit personal information about someone else unless you have permission to do so. We may suspend or end access when reasonably necessary to protect people, the Service, or our rights.

Mentrast uses automated systems and third-party AI infrastructure to create curricula, tutor responses, summaries, recommendations, and learning-progress signals. AI can be incomplete, inaccurate, outdated, or unsuitable for your situation. Verify important information independently, especially before making medical, legal, financial, safety, employment, or other high-impact decisions. Your prompts and attachments may be processed to provide the requested feature. Do not enter secrets, payment-card data, government identifiers, health records, or highly sensitive information unless Mentrast clearly asks for it in a secure workflow. Mentrast does not promise formal accreditation, certification, employment outcomes, or mastery of a subject.

We process information you provide or create in the Service, including account details, profile preferences, learning goals, chat messages, uploaded materials, feedback, curricula, lesson activity, assessment/progress information, and memories used to personalize lessons. We also process technical and operational information such as device and browser information, IP address, authentication and security logs, request metadata, cookie or similar-technology identifiers, and information needed to diagnose errors and prevent abuse. If you contact us, we process the contents of that communication. Please do not submit special-category, highly sensitive, or another person's personal data unless it is necessary, you have a lawful basis to do so, and Mentrast has agreed in writing to process it.

We use information to operate and secure Mentrast; create and personalize learning experiences; authenticate accounts; remember learning context; respond to support requests; prevent fraud and abuse; troubleshoot and improve the Service; comply with law; and communicate material service or agreement updates. Where a data-protection law requires a legal basis, we rely on the performance of our contract with you, our legitimate interests in operating and protecting Mentrast, compliance with legal obligations, and your consent where required. You can withdraw consent at any time, but this does not affect processing that already occurred lawfully. We do not sell personal information. We do not use your private chat content or directly identifying account information to train public foundation models without your separate, explicit consent.

Mentrast may retain learning context—such as your preferred name, stated goals, projects, learning preferences, prior explanations, and progress—to make tutoring continuous and relevant. Do not share information you do not want retained. You can request access, correction, export, or deletion of your account information and learning data through the Service where available or by contacting privacy@mentrast.com. Deleting information can limit personalization and may not remove information that we must retain for security, legal, or recordkeeping reasons.

We share information only as needed to run Mentrast: with service providers that provide hosting, authentication, AI processing, email, storage, security, and analytics; when you direct us to share it; in a corporate transaction; or when required to protect rights, safety, or comply with law. Service providers may process information under their own contractual and privacy commitments. Mentrast may use providers for cloud hosting, authentication, AI inference, databases, email, security, and analytics. Current product integrations may include Firebase/Google, Vercel, Microsoft Azure AI, Redis, PostgreSQL-based database infrastructure, and Resend; providers and locations may change as the Service evolves. Your information may be processed outside Nigeria or the country where you live. Where applicable law requires it, we will use a lawful transfer mechanism and appropriate safeguards. We do not authorize service providers to use information for purposes unrelated to providing services to us.

We use reasonable administrative, technical, and organizational safeguards intended to protect information. No internet service or storage system is completely secure, and we cannot guarantee absolute security. Mentrast uses essential cookies and similar technologies for functions such as authentication, security, and session continuity. We may also use analytics technologies. You can control cookies in your browser; disabling essential cookies can prevent parts of Mentrast from working. Where required, we will obtain consent before using non-essential cookies. We retain information for as long as reasonably necessary to provide Mentrast, meet the purposes described here, resolve disputes, enforce this Agreement, and meet legal, security, and accounting obligations. Retention periods vary by data type and context. We will not retain personal data longer than permitted by applicable law.

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or information about processing. You may also have a right to appeal a privacy request decision. To make a request, email privacy@mentrast.com from the email address associated with your account. We may verify your identity before acting on a request. If you believe we have not addressed a privacy concern, you may contact your applicable data-protection authority, including the Nigeria Data Protection Commission where applicable. Rights and exceptions vary by jurisdiction.

Mentrast is not intended for children under 18 acting alone. A child may use Mentrast only where a parent or legal guardian has given any consent required by law, or where an authorized school or organization has the authority to arrange access and provides the required notices and permissions. We may take steps to verify consent or remove information when we learn that required authorization was not obtained. If you believe a child has provided information without the required authorization, contact privacy@mentrast.com.

You keep ownership of content you submit. You grant Mentrast a limited, non-exclusive, worldwide license to host, process, reproduce, modify, and display that content only as needed to operate, secure, support, and improve the Service in accordance with this Agreement. Mentrast and its software, design, branding, and non-user content are owned by Mentrast or its licensors and are protected by applicable law. Except for the limited right to use the Service under this Agreement, no rights are granted to you.

If a school, employer, or other organization provides you with Mentrast access, that organization may be the controller of certain account, roster, learning, or reporting data and Mentrast may process that data on its documented instructions. The organization is responsible for providing any notices and obtaining any permissions required for information it supplies. Organizations that need a data-processing agreement, security questionnaire, subprocessor information, data-retention discussion, or cross-border transfer documentation can contact privacy@mentrast.com or legal@mentrast.com before enabling Mentrast for their users. We will provide available documentation and agree written terms only through an authorized Mentrast representative.

The Service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We may change, suspend, or discontinue features. We may also update this Agreement; material changes will be posted here with a new effective date, and we will provide additional notice when required by law. Continued use after an update takes effect means you accept the updated Agreement. You may stop using Mentrast at any time. We may suspend or terminate access for a breach of this Agreement, security risk, legal requirement, or to protect the Service and its users.

To the maximum extent permitted by law, Mentrast is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or learning or career outcomes arising from use of the Service. Before starting a formal dispute, contact legal@mentrast.com and give us 60 days to try to resolve it informally. This Agreement is governed by the laws that apply in the jurisdiction where the Mentrast entity providing the Service is established, except where mandatory consumer law says otherwise. Nothing in this Agreement limits rights that cannot legally be waived.

Privacy requests: privacy@mentrast.com Legal questions or notices: legal@mentrast.com To request more detail about privacy, security, retention, subprocessors, international transfers, or a prospective partnership, contact privacy@mentrast.com or legal@mentrast.com. We will respond through the appropriate team and may require a signed agreement before sharing confidential security information. This Agreement is written to describe the current Mentrast product, but it is not a substitute for advice from qualified counsel. Before relying on it in production, Mentrast should have qualified counsel review and complete the operating-entity name and address, applicable jurisdictions, vendor contracts, retention schedule, Nigeria Data Protection Act obligations, international-transfer mechanism, cookie-consent configuration, and any school, child-safety, paid-plan, or sector-specific requirements.